Policies

Privacy Policy

Effective date: 1st August 2025

This Privacy Policy explains how I, Michelle Saunders, trading as OT with Shelly, collect, use, and protect your personal information when you visit my website or use my services. I am committed to ensuring your privacy is protected and to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who I Am

I am a sole trader offering occupational therapy services in the UK.

Contact details:

Name: Michelle Saunders
Business Name: OT with Shelly
Email: enquiries@otwithshelly.co.uk

2. What Personal Data I Collect

I may collect the following information:

Name & child’s details
Contact details (email, phone number, address)
Date of birth
Medical or health information (if relevant to therapy)
GP or referrer details
Website usage data (via cookies or analytics)
Any other personal information you provide through my contact form or during sessions.

3. How I Collect Your Data

Your data may be collected when:

You fill in the contact form
You email or call me
You attend therapy sessions or provide intake information
You visit my website (via cookies/analytics)

4. Why I Collect Your Data (Legal Basis)

I process your data under the following legal bases:

Consent – when you voluntarily provide information (e.g. through my website).
Contract – to deliver agreed therapy services.
Legal obligation – for record-keeping or safeguarding, where required.
Legitimate interests – to respond to enquiries or maintain business records.

5. How I Use Your Data

I use your personal data to:

Respond to your enquiries
Provide occupational therapy services
Maintain professional records
Comply with legal or professional requirements
Improve my website and services

6. Who I Share Your Data With

I do not share your personal data with third parties unless:

You give clear consent
It is required by law or safeguarding obligations
It is necessary for service delivery (e.g., communicating with your GP or another health professional – with your consent)

Any third-party service providers (e.g., email or analytics tools) are GDPR-compliant.

7. How I Store and Protect Your Data

Electronic records are stored securely with password protection.
Paper records are stored in a locked cabinet.
I retain client records for a minimum of 7 years in line with professional guidelines.
Website data is stored using secure servers and is accessed only for legitimate purposes.

8. Cookies and Website Usage

My website uses cookies for basic functionality and to analyse traffic (e.g., Google Analytics). You can manage your cookie preferences via your browser settings.

For more information, please see my Cookie Policy.

9. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access the personal data I hold about you
Request correction of inaccurate data
Request erasure of your data (where appropriate)
Object to or restrict certain data processing
Withdraw your consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

To exercise your rights, contact me at: enquiries@otwithshelly.co.uk

10. Changes to This Policy

I may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.

11. Contact

If you have any questions about this Privacy Policy or how I handle your data, please contact me:

Michelle Saunders
Email: enquiries@otwithshelly.co.uk

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Cookie Policy

Effective date: 1st August 2025

This Cookie Policy explains how I, Michelle Saunders, trading as OT with Shelly, use cookies and similar technologies on my website.

By using my website, you agree to the use of cookies as outlined in this policy — unless you disable them via your browser or cookie settings.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, phone) when you visit a website. They help websites function properly and improve user experience by remembering preferences and understanding how visitors interact with the site.

2. Types of Cookies I Use

Strictly Necessary Cookies

These are essential for the website to function properly. They:

Enable core features like page navigation and access to secure areas

Cannot be disabled through the cookie settings

Analytics and Performance Cookies

These help me understand how visitors use my website, such as:

Which pages are most visited

How long users stay

What devices or browsers are used

For example, I may use:

Google Analytics: to track visitor numbers and behaviour patterns

These cookies help me improve the site, but I do not use them to personally identify you.

3. Third-Party Cookies

I may use trusted third-party services that set their own cookies when you visit my site (e.g., Google Analytics). These cookies are controlled by the third party and subject to their own privacy policies.

4. Your Cookie Choices

When you first visit the site, you may be asked to accept or manage your cookie preferences.

You can also:

Change your browser settings to block or delete cookies

Use browser extensions to manage tracking

Please note: Disabling cookies may affect how the website functions.

5. How to Manage Cookies in Your Browser

Here are some links to help you control cookies in popular browsers:

Google Chrome

Mozilla Firefox

Apple Safari

Microsoft Edge

6. Changes to This Policy

I may update this Cookie Policy occasionally to reflect changes in technology or law. Please revisit this page periodically for the latest information.

7. Contact Me

If you have any questions about this Cookie Policy or my use of cookies, please contact:

Michelle Saunders
Email: enquiries@otwithshelly.co.uk

__________________________________________________________________________________________

Website Terms & Conditions

Effective date: 1st August 2025

Welcome to the website of OT with Shelly. By accessing or using this website, you agree to be bound by these terms and conditions. If you do not agree, please do not use this website.

1. Who We Are

This website is operated by Michelle Saunders, trading as OT with Shelly, a sole trader providing occupational therapy services in the UK.

Contact details:

Name: Michelle Saunders

Email: enquiries@otwithshelly.co.uk

Phone: 07354324630

2. Use of the Website

You agree to use this website for lawful purposes only. You must not use it in a way that:

Breaches any applicable laws or regulations

Is unlawful, fraudulent, or harmful

Infringes on the rights of any other person or company

Introduces viruses or harmful code

I reserve the right to suspend or terminate access to this website at any time without notice if these terms are breached.

3. Website Content

The content on this website is for general information purposes only. While I aim to keep it up to date, I make no warranties or representations that:

The content is accurate, complete, or current

The website will always be available or error-free

The information provided does not constitute medical advice and should not be relied upon as a substitute for consultation with a qualified professional.

4. Links to Other Websites

This website may include links to third-party websites. These links are provided for convenience only and do not signify endorsement. I have no control over the content or availability of external sites and accept no responsibility for them.

5. Intellectual Property

All content on this site — including text, graphics, logos, and images — is the property of OT with Shelly (unless otherwise stated) and is protected by copyright laws.

You may:

View and print pages for personal use only.

You may not:

Copy, reproduce, or republish content without written permission

Use content for commercial purposes.

6. Limitation of Liability

To the fullest extent permitted by law, I exclude all liability for:

Any loss or damage arising from your use of, or inability to use, this website

Any reliance you place on information on this site

Nothing in these terms excludes liability for death or personal injury caused by negligence or for fraud.

7. Privacy and Cookies

Your use of this website is also governed by:

Cookie Policy

Please read these documents for details on how your data is collected and used.

8. Changes to These Terms

I may update these Terms and Conditions at any time. Changes will be posted on this page and are effective from the date of posting. Please review this page regularly to stay informed.

9. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Contact Me

If you have any questions about these Terms and Conditions, please contact:

Michelle Saunders
Email: enquiries@otwithshelly.co.uk

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